From policy to control
Most IT policies say what should happen. An auditor needs to know who does what, how often, and what evidence it leaves. Rewriting our policies into that shape changed more than their format.
Capabilities · Managed services
Proactive Managed Services
SRE, automation and quarterly value sprints under outcome-based SLAs.
Keep mission-critical systems stable and improving: site-reliability practices, deep observability and automation that removes toil, plus quarterly value sprints that add capability, all under outcome-based SLAs.
We engineer software that delivers measurable business outcomes, from two aligned bases in South Africa and Mauritius.
- ISAE 3402 independently assured
- Level 2 B-BBEE
- POPIA & Mauritius DPA aligned
- Offices in Centurion and Ebene
The business case
Break-fix support never gets ahead of the problem
Break-fix support absorbs cost and burns out teams. SRE practices and automation cut incidents and resolution time, and turn “run” into continuous improvement.
Up to 92%
Lower MTTR with automation
Self-healing vs manual remediation
76%
Less time on routine incidents
Autonomous operations vs reactive
Value sprints
Capability added every quarter
Measured by new capability delivered
What break-fix really costs
- Reactive break-fix → recurring incidents and cost
- Manual toil → slow response and team burnout
- No observability → problems found late
- “Run” without improvement → the estate stagnates
What it delivers
Run it well, and make it better
The scenarios we deliver under outcome-based SLAs.
Incident & problem management
Fast response under outcome-based SLAs, with recurring problems permanently removed.
SRE & observability
Site-reliability practices and deep observability across the whole stack.
Automation over toil
Automate the routine and self-heal common incidents.
Continuous value
Quarterly value sprints that add capability.
How we engage & deliver
How a capability engagement runs
Every engagement starts value-first and runs the nVisionIT way, Microsoft-first, on your own cloud.
SPRINT 0
Prove the value
A costed roadmap, a working prototype, the target architecture and a measured value baseline, in 2 to 4 weeks.
MILESTONES
Bill as delivered
We deliver and invoice per milestone for work delivered and reviewed; the budget is refined with you each step.
NO LOCK-IN
No-penalty exit
Stop at any milestone boundary, work done is billed, nothing more.
OWNED
Yours, where you choose
Deployed on your premises or in your own cloud, or hosted by us in South Africa or Mauritius. You keep control of your data and your deployment.
Outcomes
What proactive operations deliver
Higher uptime
Fewer incidents, faster recovery.
Lower run cost
Automation removes manual toil.
Continuous improvement
The estate gets measurably better each quarter.
Architecture
Azure Monitor, OpenTelemetry and SRE practice
Microsoft-first, API-first, Zero Trust and Responsible AI, bilingual (English/French), and deployed on your premises, in your own cloud or in an environment we host, to meet your data-residency requirements.
Azure Monitor / App InsightsOpenTelemetrySRE practicesAutomation / self-healingOutcome-based SLAsDevSecOpsBilingual (EN/FR)African data residency
From our Insights
What we have learned doing this work
Activity is not progress
Last of three. A process can be dramatically faster while the business barely moves. The smaller number was far less impressive and much more useful.
Write controls for the estate you have
A control document drafted from good intentions describes a better-run organisation than the real one. The review that matters most is the one done by the people who operate the systems.
Offshore economics with onshore alignment. Delivered from Centurion and Ebene, in English and French, with working hours that overlap yours.
Related: Enterprise integration → Case studies → Our Mauritius base →
Make the run better every quarter
Book a briefing. We will scope a Sprint 0 that ends with a working prototype you have used, measured against a baseline we agree with you.