Industries · Insurance

Insurance

Claims, onboarding and customer service for insurers and brokers, built on your existing policy core and with the audit trail regulators expect.

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What the sector is dealing with

What insurers tell us slows them down

Claims that wait in queues

Most of a claim’s life is spent waiting between people and systems. Intake, triage and document checks are where the days go.

Fraud hidden in volume

Suspicious claims look like ordinary ones until someone compares them. Manual review cannot keep up with the volume.

Customers expect answers on a phone

Policyholders want to lodge a claim, send a photo and see progress without calling a contact centre.

A core system that is hard to change

The policy administration system is stable and expensive to touch, so new work has to sit around it.

What you answer to

The rules your systems are measured against

Insurers answer to rules on fair treatment and on automated decisions. Here is how our work supports them.

POPIA section 71Limits on decisions about a person that are based solely on automated processing.Claims decisioning keeps a named person on adverse decisions, with the reasons recorded.
FSCA Policyholder Protection Rules and TCFFair treatment of customers through the product lifecycle, including claims.Claims timelines and communications tracked end to end, so fair-treatment outcomes can be evidenced.
King V Report on Corporate GovernanceBoard-level governance of technology, information and AI.Our Responsible AI Use Policy aligns to King V, and AI deployments are documented for board review.

We engineer software that delivers measurable business outcomes, from two aligned bases in South Africa and Mauritius.

Offers for the sector

Products and accelerators we bring to insurance

Accelerator

Insurance Claims Automation

Straight-through claims, intake, triage and decisioning over your Guidewire or Sapiens core.

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Accelerator

Finance Document Automation

Automating finance document processing for efficiency and compliance.

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Accelerator

AI Customer Service & Contact Centre

Unified engagement for personalised service and lower cost-to-serve.

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Solution

eKYCify

Prove identity in seconds, verified not assumed.

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Accelerator

Executive Decision Intelligence

Executive insights that speed up board decisions.

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Accelerator

Enterprise AI Agent Platform

Governed AI agents, working in your real business processes.

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Where to start

Start with a claims diagnostic

The quickest way to see what automation would change is to start with your own claims. In a short diagnostic we trace a sample of claims from first notice to settlement, show where each one waited, and size what automation would change.

Trace

Follow real claims through intake, triage, assessment and payment, with your claims team.

Locate

Mark each hand-off, re-key and wait, and the rule or system behind it.

Decide

Agree which steps to automate first, where a person must still decide, and how you will measure the change.

Book a claims diagnostic →

Resources

Reading for insurance leaders

AI recommends. People decide.InsightsWhat we had to fix before any model could helpInsightsAI success is not about adoption. It is about business outcomes.Insights

Find where your claims wait

Bring a sample of recent claims. In 45 minutes we will show where the time goes and what could change first.

Request a briefingTalk to us