SmartQ
End the wait. Keep people moving.
SmartQ modernises the customer queuing experience. Flexible, configurable and easy to integrate, it manages walk-in and appointment flows, reduces wait times, and gives managers real-time visibility of service performance across branches and counters.
Walk-ins and appointments, under control
SmartQ automates queues end to end, for counters, clinics, service desks and more, with real-time ticketing via kiosk, mobile or assisted channels, dynamic calling and display screens, and configurable schedules, services and staff assignment.
Managers get dashboards and analytics on wait times, load distribution and performance across hospitals and pharmacies, immigration services and municipal councils.
Long queues cost revenue and satisfaction
86% of consumers avoid places they associate with long waits, and healthcare no-shows (12–80%) cost billions, while walk-in crowding and manual booking are hard to manage and keep POPIA-compliant.
What it does
- End-to-end queue automation for counters, clinics and service desks
- Real-time ticket generation via kiosk, mobile or assisted channels
- Dynamic calling and display screens for smooth customer flow
- Configurable schedules, services and staff assignment
- Automated SMS and email reminders to cut no-shows
- Dashboards and analytics for wait times, load and performance
See SmartQ in action
Proven in government and healthcare
MoRendezVous: Appointment Booking & Queue
- Flexible booking via MoRendezVous mobile and web apps
- Walk-in services via on-site self-service queue kiosks
- Centralised appointment scheduling and queue management
- Real-time ticket issuance and queue tracking
- Configurable services, counters and operating hours
Deployed at the Passport & Immigration Office, Work Permit Unit, National Identity Card Units (Port Louis, Rose Hill & Flacq) and the Registrar General Department.
Hospital EQMS
- Fully configurable queues for OPDs, pharmacies, vitals and dressings
- Secretary- or doctor-initiated calling options
- Appointment-system integration or native appointment capture
- Self-service kiosks, display screens and counter management
- Real-time dashboards, KPIs and reporting
Impact: improved patient flow, better use of doctors and consultation rooms, and scalability from small clinics to large hospitals.
See SmartQ in action
Book a demo and we’ll show you how SmartQ fits your environment, and map it to the outcomes you’re after.