AI Customer Service & Contact Centre
Local-language service that resolves more, for less.
Bring every channel into one conversation with agentic self-service that resolves routine issues end to end, an owned application built on nVisionIT.Framework, layered over Dynamics 365 Contact Center and Azure AI, and tuned for South African languages, Zulu, Sotho, Afrikaans and French.
- ISAE 3402 independently assured
- Level 2 B-BBEE
- POPIA & Mauritius DPA aligned
- Offices in Centurion and Ebene
Global platforms don’t speak your customers’ languages
The global contact-centre platforms give thin support for South African languages, and most add a second, separately licensed stack alongside the Microsoft estate you already pay for. An owned, local-language application on that estate removes the second stack and serves your customers in the languages they actually use.
Where contact-centre cost actually comes from
- Repeating information across channels → high effort, low satisfaction
- Agents without full history → slow resolution and attrition
- Manual routing → inconsistent service levels and SLA breaches
- Foreign-language-only bots → poor local customer experience
An owned contact centre that compounds
Built once on nVisionIT.Framework, tuned per client, so language and routing logic improve with every deployment.
Local-language orchestration
Self-service and agent-assist tuned for South African languages, Zulu, Sotho, Afrikaans and French, built once, improving with every deployment.
Cost-based routing
Route each contact to the lowest-cost channel that can resolve it, bot, agent-assist or human.
Agent-assist
Live suggestions, summaries and next-best-action for human agents, grounded on your data.
Omnichannel & 360° view
Every channel in one conversation, with full customer history.
Built on Dynamics 365
Dynamics 365 Contact Center and Azure AI as the engine, owned on nVisionIT.Framework.
How an accelerator engagement runs
Each accelerator is IP we own and maintain. We deploy it on premises, in your own cloud or as a service we host, and you start from working software.
Prove the value
A costed roadmap, a working prototype, the target architecture and a measured value baseline, in 2 to 4 weeks.
Bill as delivered
We deliver and invoice per milestone for work delivered and reviewed; the budget is refined with you each step.
No-penalty exit
Stop at any milestone boundary, work done is billed, nothing more.
Yours, where you choose
Deployed on your premises or in your own cloud, or hosted by us in South Africa or Mauritius. You keep control of your data and your deployment.
What service looks like afterwards
Deflect the routine
Agentic self-service resolves common queries end to end.
Faster resolution, higher CSAT
Full context and agent-assist for every conversation.
Lower cost-to-serve
Cost-based routing puts each contact on the right channel.
Dynamics 365 Contact Center and local-language AI
Microsoft-first, API-first, Zero Trust and Responsible AI, an nVisionIT-owned application on nVisionIT.Framework, bilingual (English/French), and deployed on your premises, in your own cloud or in an environment we host, to meet your data-residency requirements.
Lower your cost-to-serve
Start with a 45-minute briefing, then a short Sprint 0 that puts a working prototype in your hands before you commit further.